Refund policy

Taboo Free – Return & Refund Policy

Last updated: 30.09.2025

At Taboo Free, your satisfaction and privacy are very important to us.
We take special care to ensure our products are high quality, body-safe, and delivered discreetly.

Because of the intimate nature of our products, we cannot accept returns on opened or used items due to health and hygiene reasons.

✅ Returns

  • We accept returns of unopened, unused, and sealed products within 14 days of delivery.

  • To be eligible, the product must be in its original packaging, unopened, and in the same condition that you received it.

  • Certain items (such as lubricants, oils, and personal care products) are non-returnable once shipped, unless faulty or damaged.

✅ Refunds

  • If your return is approved, we will issue a refund to your original payment method.

  • Refunds are usually processed within 5–10 business days after we receive and inspect the returned item.

✅ Exchanges

  • We replace items only if they are defective, damaged, or incorrect upon arrival.

  • If you received a faulty item, contact us within 7 days of delivery at [your support email] with your order number and a photo of the issue.

🚫 Non-Returnable Items

  • Opened or used products

  • Items not in original packaging

  • Sale or clearance items

  • Gift cards

📦 Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.

  • For hygiene reasons, we recommend using a trackable shipping method for returns.