Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about our products, shipping, and intimate wellness. We're here to help you shop with confidence.
Product Information
What does "body-safe" mean?
Body-safe products are made from non-toxic, non-porous materials like medical-grade silicone, ABS plastic, or stainless steel. These materials don't harbor bacteria and are safe for intimate use. All our products meet strict body-safe standards.
How do I choose the right product for me?
Consider your experience level, preferences, and what type of stimulation you enjoy. Browse our curated collections: Women's Collection, Gentlemen's Collection, or BDSM Collection. Product descriptions include detailed features to help you decide.
Are your products rechargeable?
Many of our premium products feature USB rechargeable batteries for convenience and sustainability. Check individual product descriptions for power specifications.
Do I need lubricant?
We highly recommend using lubricant for comfort and safety. Our Just Glide Water-Based Lubricant is compatible with all toys and condoms.
Shipping & Privacy
How discreet is your packaging?
Completely discreet. All orders ship in plain, unmarked packaging with no indication of contents. Your privacy is our priority.
Where do you ship?
We offer fast, confidential shipping across the European Union from Finland.
How long does shipping take?
Standard EU shipping typically takes 3-7 business days. You'll receive tracking information once your order ships.
Care & Maintenance
How do I clean my products?
Clean before and after each use with warm water and mild soap or a dedicated toy cleaner. Silicone products can be boiled for deep cleaning. Always check product-specific care instructions.
Can I use any lubricant?
Water-based lubricants are safe with all materials. Avoid silicone-based lubricants with silicone toys as they can degrade the material. Oil-based lubricants should not be used with latex condoms.
How should I store my products?
Store in a cool, dry place away from direct sunlight. Keep silicone products separate to prevent material reactions. Many products come with storage pouches.
Orders & Returns
Can I return intimate products?
Due to hygiene regulations, we cannot accept returns on opened intimate products. Unopened items in original packaging may be returned within 14 days. See our full return policy for details.
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods. All transactions are encrypted and secure.
Still Have Questions?
Can't find what you're looking for? Contact us and our team will be happy to help. We're committed to providing expert guidance for your intimate wellness journey.